Shipping policy

Shipping Policy
Thank you for visiting and shopping at ThermoLab. Below are the terms and conditions that constitute our Shipping Policy.

Fulfillment & Shipping Process: All orders are fulfilled by Amazon, ensuring reliable and efficient shipping. Once your order is placed, it will be processed and sent to Amazon for packing and shipping.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout, based on Amazon's standard rates.

Shipping Time: While shipping times can vary, we aim to have your Ice Bath arrive in just a few days. Here's a general breakdown of shipping times:

Standard Shipping: Typically 3-5 business days
Expedited Shipping: Available at an additional cost, typically 1-2 business days
Please note that these times are estimates and can vary based on your location, the time of year, and other factors outside of our control.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes: ThermoLab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages: ThermoLab not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy: Currently, we only ship within the UK for Free. Outside of these areas will currently be charged a shipping free calculated at checkout. Please contact us if you have any questions regarding international shipping.

Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please refer to our Return Policy for more information.

Contact Us: For any further questions or concerns regarding our Shipping Policy, please contact us at info@thethermolab.com

Thank you for choosing ThermoLab for your Sauna needs. We value your business and strive to make your shopping experience as smooth as possible.